Privacy Policy

We are My Car Loan Claims, a trading name of Alawco Limited, a company registered in England and Wales with registration number 13197985. Our registered office is Salisbury House, Station Road, Cambridge, Cambridgeshire, CB1 2LA. We are also Authorised & Regulated by the Solicitors Regulation Authority with the ID 818725.

Any reference to "us", "we", the "Company", "My Car Loan Claims" or "Alawco" are references to Alawco Limited.

If you have any questions about this policy, including any requests to exercise your legal rights, please contact us at [email protected] or by writing to My Car Loan Claims, Provincial House, 37 New Walk, Leicester, LE1 6TE.

This policy was last updated in March 2025.

When you engage us to manage your claims application we will collect your name, email address, phone number, address, company name and address (if applicable), date of birth, gender and location data (if you choose to share these with us). We collect this in order to perform our contract with you or to take steps at your request before entering into a contract with you such as: to provide advice to you, keep you updated on your matter, and to send you important notices and protect the security of our systems and data. We may also use your data because it is in our legitimate interest to use it to assist with our provision of services to you, such as to undertake statistical analysis to help us manage our business and create, update and improve our customer records.

When you contact us either by phone, email, post, via our 'contact us' page or via social media, we will usually collect your name, contact details and any information, feedback or other detail you give us (such as in connection with a proposed legal matter), because it's in our legitimate interest to make sure we can properly respond to your query.

When you use our website and consent to our use of cookies we will collect information about your activities on, and how you use our website, your contact history and saved items. We may use your personal data contained within this information to improve and customise our website and its content to your particular preferences. We may also use it to see how you navigate around different sections of our website for analytics purposes. This helps us to understand how people use our website so that we can make it more intuitive or to check that our website is working as intended. More details on the information we collect and how we do this is set out in our Cookie Policy below.

To send you marketing information. Where you have opted in via our website to receive updates on our services including offers, promotions and new options, we will process your personal data to provide you with these updates in line with the preferences you have provided and will only use your personal data in this way with your consent.

When you attend one of our events or a third-party event we also attend (including virtual events via video conferencing providers), we will usually collect your name, address, email address and phone number. We collect this personal data because it's in our legitimate interests to promote our business and to know who is attending our events.

When you apply for a job with us we may collect your name, contact details, recruitment information (e.g. right to work documentation and references), test results, qualifications, accreditations and any additional personal data we may receive from our recruitment partners.

We will use your personal data to assess your suitability for our available roles. We do this to perform our contract obligations or to take steps at your request, before entering into a contract. Where we process your right to work documentation, we will do so to comply with our legal obligations.

If our business is sold. We process your personal data for this purpose because we have a legitimate interest to ensure our business can be continued by the buyer. If you object to our use of your personal data in this way, the buyer of our business may not be able to provide services to you.

Third parties we use (i) to help deliver our services to you such as experts and external Counsel, (ii) for the performance of the contract we enter into with them or you, including funders, and (iii) to help us run our business, such as website hosts, website analytics providers and banks. For example we may engage a third party to:

• check and verify your identity and to help prevent and detect fraud against you or us; and
• assist external audits and quality checks, e.g. for the audit of our accounts.

To run a soft credit check from Equifax, Transunion Information Group Limited (if you have consented) - Equifax, Transunion

Promotional events and marketing organisations, we may share your data with an event organiser or collaboration brand including where we run workshops with co-presenters and offer a promotion alongside a partner brand. We will always tell you before (usually on the event registration form) and you will be given the chance to opt-out before we do this.

Regulators/ Authorities/ Enforcement Agencies/Courts/Insurers if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our, our customers' and others' rights. This includes exchanging your personal data with other companies and organisations for the purposes of fraud protection.

Prospective buyers of our business under our legitimate interest to ensure our business can be continued by the buyer.

Other third parties in connection with a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency usually, information will be anonymised, but this may not always be possible, however, the recipient of the information will be bound by confidentiality obligations.

We store your data on servers which are based in the UK and EU. When working with third parties we may need to transfer your personal data outside of the UK and EU.

Whenever we transfer your personal data outside of the UK and EU, we ensure it receives additional protection as required by law. To keep this policy as short and easy to understand as possible, we haven't set out the specific circumstances when each of these protection measures are used. You can contact us at [email protected] for more information about this.

We will only retain your personal data for as long as we need it unless we are required to keep it for longer to comply with our legal, accounting or regulatory requirements.

In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We use this anonymised information to improve the way we work and our services.

You have various other rights under applicable data protection laws, including the right to:

• access your personal data (also known as a "subject access request");
• correct incomplete or inaccurate data we hold about you;
• ask us to erase the personal data we hold about you;
• ask us to restrict our handling of your personal data;
• ask us to transfer your personal data to a third party;
• object to how we are using your personal data; and
• withdraw your consent to us handling your personal data.

You also have the right to lodge a complaint with us or the Information Commissioner's Office, the supervisory authority for data protection issues in England and Wales. If you are based in the EU you can find your relevant supervisory authority here.

Please keep in mind that privacy law is complicated, and these rights will not always be available to you all of the time.

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